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Atlanta Scuba

4970 Lower Roswell Road # 14
Marietta, GA
Get Directions

(770) 579-9700


1 out of 5 stars
By Amy W. from Atlanta, GA
Posted Sep 17, 2009

1. They make a lot of promises they can't keep. We went on a trip with them overseas and was PROMISED "unlimited" diving. Then, at the orientation (after we paid), it dropped down to "at 2 dives per day." Bottom line: after seven near-perfect "storm free" days in the Caribbean, we only had FOUR dives logged. Most definitely not what was promised (particularly since we were comparing this trip to a liveaboard such as Blackbeards when researching the trip—the owner clearly knew this which is why he said “unlimited diving”). Want to know why we only dove four times? Lack of organization from the captain, crew, and staff of Atlanta Scuba who chartered the boat. I could go more in detail, but there were simple things Atlanta Scuba could have done but chose not to do (i.e. looking at a map to see where the fill stations were, leaving the mooring area early so we could get 2 dives in, call the fill stations ahead of time, etc).
2. We were promised all meals on board, but twice the " captain and crew"--i.e. husband and wife-- left us for dinner (in which we really didn't have any other choice but to join them). One of those times was at a $45 per plate restaurant!
3. They constantly try to oversell you ScubaPro gear. What I particularly found appalling is that since myself and travel buddy couldn't afford new gear and had to borrow gear for our trip, we were teased and harassed by the Atlanta Scuba staff for having older gear. If the gear works, leave us alone. Maybe we don't have the money now to afford new gear, but if you want to create a future relationship with a customer-- don't insult the customer or his current gear!
4. When we came back to the shop after the trip to voice our concerns, the manager insulted us and questioned our accusations (even though he wasn't on the trip!). In fact, he said that he "prided himself in customer service," yet at the same time he told my scuba buddy that he wouldn't believe us until he talked to the Atlanta Scuba staff that were on the trip and then told use that we could take our business elsewhere! Its very clear that Atlanta Scuba needs a refresher course in customer service skills, as a more competent manager would have better handled the situation by not questioning the customer and would follow through by investigating whether their lack of organization caused a major disruption in the trip.

Its been 2 months since the trip, and I still haven't heard from the manager-- where's the customer service now?

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